Help Center

Emails opening in LawMaster rather than Outlook

Problem

When sending an email from LawMaster, window opens LawMaster rather than Outlook pop out.

Solution

This happens because we are required to un-check in the Outlook account settings: "Use Cached Exchange Mode". To fix this issue go to the LawMaster Outlook Add-in and check "Compensate for online / non-cached mode".

Once you restart Outlook and LawMaster, sending emails from LawMaster will now open in Outlook pop out.

Updated