Problem

Infotrack is unavailable for searching after my licence codes have been updated.

Solution

Steps to be followed after License update:

1. Go to Parameters > Set Parameters > Searches > Search Providers (SPR).
2. Select Infotrack
3. Remove the # from the Drop Folder Location and Processed Files Folder.
4. Check the Active Indicator Checkbox
5. Select Ok.
6. Reset your login settings

Do a simple test at the end of the above change;

1. Select any matter under “Recent Matters”
2. Select ‘Searches’ in the toolbar
3. Right Click and Infotrack search option should be available

This has been fixed in the Sweden release of LawMaster (V.10.12). If you are on an earlier version of LawMaster, if this is not checked you are prevented from doing searches every time licence codes are updated.

Updated April 15, 2026 20:07