Help Center

LawMaster Outlook Add-in tab is missing from Outlook

Problem

When opening Outlook the LAWMASTER tab is missing:

ie) this is missing:

Solution

There are several possible reasons:

  1. The LawMaster Outlook add-in is disabled in Outlook. To check this and re-enable if relevant:
    (NOTE: Your IT should be able to help you with the Outlook settings outlined below) 
    1. Go to Outlook
    2. Click File > Options > Add-ins
    3. If the LawMaster Outlook Add-in is disabled then LawMaster.OutlookAddin will appear either in the Inactive or Disabled Application
      Add-ins sections.
      eg) If the LawMaster.OutlookAddin appears in the Inactive Application Add-ins section: 
      1. From the Manage drop down at the bottom of the form select "COM Add-ins"
      2. Click Go...
      3. Tick the LawMaster.OutlookAddin option
      4. Click OK
        NOTE: You may need to close and reopen Outlook and LawMaster for the change to take effect completely
    4. If the LawMaster.OutlookAddin appears in the Disabled Items Application Add-ins section: 
      1. From the Manage drop down at the bottom of the form select "Disabled Items"
      2. Click Go...
      3. Select the LawMaster.OutlookAddin option
      4. Click Enable
      5. Click Close (If necessary)
      6. Click OK
        NOTE: You may need to close and reopen Outlook and LawMaster for the change to take effect completely
  2. The LawMaster Outlook Add-in is not installed. To check this and install if relevant:
    (NOTE: Your IT should be able to help you with the Outlook settings outlined below) 
    1. Go to Outlook
    2. Click File > Options > Add-ins
    3. If the LawMaster Outlook Add-in isn't installed then LawMaster.OutlookAddin won't appear in the Active, Inactive or Disabled Application Add-ins sections
    4. To rectify this issue install the LawMaster Outlook Add-in that corresponds to the version of LawMaster you are currently running.
  3. The LawMaster Outlook Add-in is installed but is not appearing. To check this and re-install if relevant:
    (NOTE: Your IT should be able to help you with the Outlook settings outlined below) 
    1. Go to Outlook
    2. Click File > Options > Add-ins
    3. If the LawMaster Outlook Add-in is installed then LawMaster.OutlookAddin will appear in the Active Application Add-ins sections
    4. If it is installed but not appearing in Outlook or you are getting errors to rectify this issue: 
      1. Uninstall the LawMaster Outlook Add-in
      2. Reboot the machine
      3. Re-install the LawMaster Outlook Add-in (making sure LawMaster and Outlook are not open)
      4. Open LawMaster and Outlook
  4. New Outlook for Windows - If a user has enabled the 'New Outlook for Windows' they will need to disable it to see the LawMaster Outlook Add-in:
    The New Outlook for Windows does not support COM Add-ins and is not compatible with LawMaster's current Outlook Add-in. As part of the Ireland R2 release we will be introducing a new Outlook Add-in based on Outlook's Web Add-in.

    Our recommendation is for users to remain with the Classic Outlook to ensure they retain all of the functionality available with the LawMaster Outlook Add-in.

    New Outlook for Windows - Microsoft has added a Try the new Outlook toggle to the top right corner of Outlook which, when enabled, stops the LawMaster Outlook Add-in from working. System Administrators can disable the Try the new Outlook toggle for users with a Windows registry key, further details can be found here..
     

Updated