Problem

User successfully logged into LawMaster, application icon appears on the task bar and mouse-over displays screen view, yet user is unable to open to view full screen.

This sometimes occurs where the user changes their screen configuration, for example, unplugging a second screen.

Solution

To fix this, try updating the screen resolution setting.

Steps to update screen resolution setting:

1. Right-click on the desktop, choose "Display settings."
2. Scroll down to the resolution setting, and change your display's resolution to a lower value temporarily. (This should force a window rearrange and the lost window should be back on display.)
3. Manipulate the window (maximize or resize).
4. Change the resolution back to its previous setting: right-click on the desktop, choose "Display settings."
5. Scroll down to the resolution setting, and change your display's resolution back to the original setting

Updated April 15, 2026 20:00