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System error in mscorlib - Retrieving the COM class factory for component with CLSID

Problem 

When trying to export folios as a combined PDF either from a Cabinet or the Folio grid the following errors occur:

Word convert to Pdf failedRetrieving the COM class factory for component with CLSID

 failed due to the following error: 800800005 Server execusiton failed (Exception from HRESULT: 0x800800005 (CO_E_SERVER_EXEC_FAILURE)).

 

Solution 

The mscorlib error is usually due to a problem with Word or the Windows registry.

Some things to check/try:

  1. Word is the 64 bit
  2. All office and Windows updates are up to date
  3. Users on LawMaster versions 10.14 onwards, a .NET 4.8 (runtime) or later is required on client systems
  4. The minimum specs are met
  5. Repair office/windows profiles for the user in question
  6. Re-install office
  7. Re-image the machine

Updated