Problem
When opening Outlook the LAWMASTER tab is missing:
ie) this is missing:
Solution
There are several possible reasons:
- The LawMaster Outlook add-in is disabled in Outlook. To check this and re-enable if relevant:
(NOTE: Your IT should be able to help you with the Outlook settings outlined below)- Go to Outlook
- Click File > Options > Add-ins
- If the LawMaster Outlook Add-in is disabled then LawMaster.OutlookAddin will appear either in the Inactive or Disabled Application
Add-ins sections.
eg) If the LawMaster.OutlookAddin appears in the Inactive Application Add-ins section:- From the Manage drop down at the bottom of the form select "COM Add-ins"
- Click Go...
- Tick the LawMaster.OutlookAddin option
- Click OK
NOTE: You may need to close and reopen Outlook and LawMaster for the change to take effect completely
- If the LawMaster.OutlookAddin appears in the Disabled Items Application Add-ins section:
- From the Manage drop down at the bottom of the form select "Disabled Items"
- Click Go...
- Select the LawMaster.OutlookAddin option
- Click Enable
- Click Close (If necessary)
- Click OK
NOTE: You may need to close and reopen Outlook and LawMaster for the change to take effect completely
- The LawMaster Outlook Add-in is not installed. To check this and install if relevant:
(NOTE: Your IT should be able to help you with the Outlook settings outlined below)- Go to Outlook
- Click File > Options > Add-ins
- If the LawMaster Outlook Add-in isn't installed then LawMaster.OutlookAddin won't appear in the Active, Inactive or Disabled Application Add-ins sections
- To rectify this issue install the LawMaster Outlook Add-in that corresponds to the version of LawMaster you are currently running.
- The LawMaster Outlook Add-in is installed but is not appearing. To check this and re-install if relevant:
(NOTE: Your IT should be able to help you with the Outlook settings outlined below)- Go to Outlook
- Click File > Options > Add-ins
- If the LawMaster Outlook Add-in is installed then LawMaster.OutlookAddin will appear in the Active Application Add-ins sections
- If it is installed but not appearing in Outlook or you are getting errors to rectify this issue:
- Uninstall the LawMaster Outlook Add-in
- Reboot the machine
- Re-install the LawMaster Outlook Add-in (making sure LawMaster and Outlook are not open)
- Open LawMaster and Outlook
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