- How often is the LawMaster Outlook plugin active? Is it scanning Sent Items all the time, or once every 2 hours?
- The LawMaster Outlook Add-in is always active but it doesn't scan for e-mails.
- The LawMaster Outlook Add-in is always active but it doesn't scan for e-mails.
- How does it know if there is a new email?
- The LawMaster Outlook Add-in doesn't scan the folders, so the LawMaster Outlook Add-in doesn't check if emails have arrived. The LawMaster Outlook Add-in reads email only if an email is being sent or drag-dropped to LawMaster. In such scenario also it doesn't scan the whole mailbox but only the specific selected emails. In case of sent e-mails it only checks the e-mail that is being sent and doesn't scan the folder. Whenever an e-mail is sent Outlook raises the Application_ItemSend event. The LawMaster Outlook Add-in subscribes to this event and does the activity of saving/deleting emails whenever that event is raised for an email item.
- The LawMaster Outlook Add-in doesn't scan the folders, so the LawMaster Outlook Add-in doesn't check if emails have arrived. The LawMaster Outlook Add-in reads email only if an email is being sent or drag-dropped to LawMaster. In such scenario also it doesn't scan the whole mailbox but only the specific selected emails. In case of sent e-mails it only checks the e-mail that is being sent and doesn't scan the folder. Whenever an e-mail is sent Outlook raises the Application_ItemSend event. The LawMaster Outlook Add-in subscribes to this event and does the activity of saving/deleting emails whenever that event is raised for an email item.
- How does it know if the email is already linked to LawMaster?
- LawMaster creates a hash for a selected email which is based on To, from, cc, subject, body, attachments fields and compares it with the hashes in the Database to determine if email is linked or not.
- LawMaster creates a hash for a selected email which is based on To, from, cc, subject, body, attachments fields and compares it with the hashes in the Database to determine if email is linked or not.
- What does it do with each "new" Sent Email? Does it grab the basic metadata, and then run an SQL query to see if that email already exists in LawMaster?
- Yes, the methodology is mentioned above in step 2.
- Yes, the methodology is mentioned above in step 2.
- Will the query take longer if there are 1000's of emails in Sent Items?
- The LawMaster Outlook Add-in doesn't scan the whole Sent Items folder, so this will not have any impact.
- The LawMaster Outlook Add-in doesn't scan the whole Sent Items folder, so this will not have any impact.
- Are there any activities that the LawMaster Outlook Add-in performs on a regular basis?
- Yes, Bring-up synchronisation with Outlook tasks. The interval of this synchronisation depends on the value set in Parameters > Miscellaneous > Outlook Integration > Bring-ups synchronisation timer. This synchronisation can also be disabled at resource level from LawMaster > Maintain User Security > Modify User > Outlook Task Synchronisation
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