Authorisation has been denied when trying to make changes in LawMaster

Modified on Thu, 10 Aug, 2023 at 9:32 AM

Problem

Usually after an upgrade when you host your own LawMaster database an Authorisation has been denied error message occurs


Solution

The error usually appears when the Config Key is not applied/doesn't match the Appservice and the DMS service.  To rectify the error:

  1. Open LMAdmin
  2. Select the the database in question's App Service
     eg) if the error is occurring in your LawMaster Training database then select the Training App Service
  3. Configuration Application Service- > Configure Authentication Key
  4. Copy the Key
  5. Run in IE as elevated user mode http://localhost/lawmasterwebadmin
  6. Click on the key icon next to database in question's DMS and apply the copied key
     eg) if the error is occurring in your LawMaster Training database then select the Training DMS
  7. IIS -> Restart the relevant service
     eg) if the error is occurring in your LawMaster Training database then select the LawMasterDMS.Training.MAIN Service

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article