Closing a file but transit register still showing

In the process of closing the file, the transit register entry is still showing.

Step-by-step guide

Check that the item was not Modified instead of Forwarded.

To fix this:

1. Edit the item (right click > Modify)
2. Remove the Pay to and date information
3. Click OK
4. Then right click the item and select forward and re-enter the Paid to and date paid information
5. Then you should be able to close the matter.

If you are still experiencing an issue from the Main Menu > System Maintenance > Matter Costing, Debtors and Trust > File Check Transfer Balance

Enter in the relevant matter number and Correct Imbalance? leave as No.

If the matter in question appears, you can run this again and select Yes to Correct Imbalances?

This should then be rectified allowing you to then close the matter.